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Privacy Policy

Privacy Policy for Citywide Property Services Ltd

1. Introduction

Citywide Property Services Ltd (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website, use our services, or interact with us.

2. Information We Collect

We may collect and process the following types of information:

  • Identity Data: Name, date of birth, and gender.

  • Contact Data: Email address, telephone number, and postal address.

  • Property Data: Information about your property, requirements for buying/renting, and history of property transactions.

  • Financial Data: Bank account details (for rental payments/deposits) and credit history (for vetting).

  • Technical Data: IP address, browser type, and usage data via cookies.

3. How We Use Your Information

We use your data for the following purposes:

  • Service Delivery: To register you as a new client, manage sales or lettings, and arrange property viewings.

  • Communication: To respond to inquiries and provide updates on relevant properties.

  • Compliance: To perform Anti-Money Laundering (AML) checks and verify your identity as required by law.

  • Marketing: To send you newsletters or promotional offers, provided you have opted in.

4. Data Sharing and Disclosure

We do not sell your personal data. We may share your information with:

  • Service Providers: Such as IT support, cloud storage, and property management software.

  • Professional Advisers: Lawyers, bankers, and insurers.

  • Government Bodies: To comply with legal obligations (e.g., tax authorities or law enforcement).

  • Third Parties: Such as surveyors, mortgage brokers, or maintenance contractors, only with your consent.

5. Data Security

We implement robust security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way. This includes encrypted servers, firewalls, and restricted employee access.

6. Your Legal Rights

Depending on your location, you may have the following rights:

  • Access: Request a copy of the personal data we hold about you.

  • Correction: Request that we correct any inaccurate or incomplete information.

  • Erasure: Request that we delete your personal data (the “right to be forgotten”).

  • Withdraw Consent: Opt-out of marketing communications at any time.

7. Contact Us

For any questions regarding this policy or to exercise your rights, please contact our Data Protection Officer:

  • Email: info@citywidepropertiesgh.com

  • Phone: 0271342211

  • Address: 26 Mensah Wood Avenue, East Legon, Accra, Ghana